Bankmed medical aid cancelation

I am a member of bankmed medical aid and my spouse just joined Discovery Health and would like to add our daughter and I on his medical aid.

I have been facing problems with canceling my bankmed membership and this is due to reasons that are understandable. They have pointed that they cannot cancel my membership without a proof that I am indeed covered under my spouse's medical aid, my employer does not allow.

On the other hand, Discovery is refusing to activate my spouse's medical aid since the dependants, being me and my daughter are still under Bankmed.

I am so frustrated, my spouse is living without a medical aid and on the other side I am stuck with Bankmed since I cannot produce any proof of membership with Discovery Health.

No one is taking accountability between these two service providers. I need help ASAP before the matter escalates. I did not face problems joining bankmed and I should not face problems canceling it. I am tired of calling and sending emails trying to explain my situation, while my husband lives without a medical aid

This is a cry for help