Bankmed leaving us with pain and stress

I am writing to express my disappointment and frustration with the service I have received from your company. Despite being a loyal member since 2010, I recently experienced a distressing situation with my wife's hospital admission.

My wife was admitted to a hospital that is accredited by Bankmed, and authorization was obtained for her admission. However, due to the urgent nature of her condition, the hospital utilized a doctor on standby to assist with her treatment. We did not have a choice in selecting the doctor, nor was their involvement approved by us in advance. Despite this, I was shocked to discover that the doctor's bills related to her admission were not covered by Bankmed. This has left me with unexpected expenses and financial stress.

Furthermore, I'm now receiving threatening emails about handing over the outstanding amount to collections. I find it unacceptable that Bankmed would add to my stress during a difficult time when my wife is unwell.

I've tried to raise these issues with your team, but my concerns have fallen on deaf ears. I sent an email to a generic box, but I haven't received any feedback or resolution. As a loyal member, I expect better communication and service from my medical aid.

I urge you to look into this matter urgently and provide a resolution. I would appreciate it if you could:

- Clarify why the doctor's bills related to my wife's admission were not covered, considering the emergency nature of the situation and the fact that we did not choose the doctor - Withdraw the threat of handing over the debt to collections - Provide a clear explanation for the delays in responding to my concerns - Offer a suitable solution to address my concerns and prevent similar issues in the future

I'm considering exploring other medical aid options that prioritize their members' needs and provide better service. I hope you will take my complaint seriously and take necessary steps to rectify the situation.