Bankmed is using an ************ and careless collections agency

I am sending my complaint to Bankmed who are using the ITCBA/SSDA as a collections service provider. The service provider is not attending to my queries adequately and I have no option but to escalate to Bankmed. In 2019 I decided to get medical aid and once my application was submitted I received a call from the broker stating that I owed my previous medical aid that I had left due to employment exit in November 2018. I then contacted the collections company dealing with the account (ITC) and received the reference and banking details to use in order to make payments. I have been making these payments and on 27 July 2021 I made contact with the contact centre and requested a settlement amount as I noticed that I may be able to settle the account. The amount given was R1328.68 - I immediately made payment to the same account using the details I use on a monthly basis. I then received a sms on 29 July 2021 from the same company thanking me for the payment made and stating that I had a further R100 payment to make. This was obviously concerning, it is now 10 August 2021 and I have been trying to confirm my payment made instead I am met with difficult and rude contact centre agents who speak to me as if I am lying and have not made any payments. I have now today sent through proof of payments to the second email address and yet to receive confirmation of accounts being paid. On 18 August 2021, I contacted ITC again and after igniting that my file be checked it was confirmed that my proof of payments were indeed received and sent to the "relevant" department for confirmation on 13 August 2021. I can predict that ITC in its efforts to bill me will delay confirming my payments so they can get as much money as possible from me. This is disgusting and ************.