Bankmed is useless and does not have a culture of treating their customers fairly

On 25 March 2019 I emailed my claim to Bankmed for payment to be made to my account. I followed up on the 29th of March 2019 and was informed that the optic claims are handled by another company and that I must send my claim for to them. This information does not appear on their website and when their claims department found my forms they did not send them through to the company that deals with optic claims. I kept following up and Nicolene Gouws informed me that payment would be made on 10 April 2019. I was informed that it takes 3-5 working days for payment to reflect. I followed up with her again on the 17th of April and she said I must contact the Discovery payment department. I called the payment department and they claim that the optic company does the payments. I finally got through to Unathi Mxinga who is the one who finally figured out that the money was paid to an account I closed 2 years ago when I was working for my previous employer. I am on Bankmed with my current employer and they have my current banking details. I have to now sign a form to update my banking details which I provided 2 years ago when I joined my current employer. This clearly shows that their record management processes are shocking. I want my money paid and reflecting in my account today.I am beyond disgusted with the terrible service I have received from Bankmed. Bankmed is useless and does not treat clients fairly.