Bankmed is the worst medical aid ever.

I have requested Bankmed to pay for a consultation out of my savings account. After they said they will submit it, I get a mail from the Doctor a month later to say it was not paid as yet.

I phoned bankmed again and they said that it was submitted but never processed. They will do so again and asked that a phone back after a few days.

I phoned them back on Monday morning, after they have put the phone down 4 times in my ear, I eventually came to someone who was trying to assist. The consultant just went on about when I can apply for glasses again, that was not even my question, so after a few minutes of her rambling on, I eventually got a chance to state my question.

She said that it will be processed but I need to call back to find out if this was done, after I have requested a few times for them just to let me know if this is done.

I have then asked the consultant to get the manger Nicky to call me because she was in a meeting, and I am still waiting for the call and it is now 14:51 on the 2019/05/20.

If I could have given half a star, I would, this is totally pathetic. Where did you hear that a customer needs to phone in after a few days to make sure that your medical aid paid the money and this is after the high premiums they take every month.