Bankmed is taking months to pay my claims!

I have submitted numerous claims to Bankmed for payment for vaccinations and Chiropractic treatments for my daughter.<br> <br> These claims were submitted to Bankmed in the first week of February and I have yet to receive my money back.<br> When I called to follow up on my claims the first time I was told that the receipt attached to the invoice was hiding the name of the nurse who administered the vaccinations so please could I resend the claim. No one bothered to contact me to say there was an issue with the claim I sent through!!!! When I call Bankmed, the people in the claims department take ages to find my claims (even though i can provide the reference numbers provided for the original claims and for my follow ups queries).<br> <br> I called again this morning (29/02/2016) only to again be told that there are delays on the claim processing and \sorry\". I asked to speak to a manager, only to wait on hold for ten minutes only to put through to Nomonde who tells me their are issues with the system and they have been unable to process claims for February. Is this acceptable from a huge medical aid for which members are paying a lot of money for reliable cover? Please sort yourselves out!"