Bankmed is a ******* under Discovery administratio

As of 1st January 2016 Bankmed changed its administration over to discovery. Oh what hell it has been for us clients. We were promised that there would be no change to our plans but that was all a lie. On the basic plan gp visits were unlimited but now under discovery they have been reduced to 8 visits per family per annum. This didn't make sense to me so I called the call center a consultant said its unlimited visits. I check my app and I'm left with 7 visits. Once again I call in and ask but why so little gp visits and there was no answer only that should I need more visits I need to call in and get an authorization number like I would have to when visiting a specialist. I don't understand why the sudden drastic changes. I also don't like how the call center staff give out incorrect information. Oh and let's not forget the speedy non response to email queries. I don't know why Bankmed had to changed admistrators. I would never recommend Bankmed too anyone now. I will also looking for a better medical aid cause this is a *******!!!!