Bankmed is a ****

I left Bankmed in November 2024 with an MSA credit balance of R16 000 and joined Discovery Health on 1 January 2025. I was told they’d settle any outstanding claims and then EFT the remainder to my bank account. It’s now almost seven months later, and I’m still chasing that money.

Since then, I’ve been bounced between three completely contradictory stories:

12 May: Philsande (call ***)—who was incredibly rude—told me the funds could only be paid out if you’re not the main member on another medical aid and that my R16 000 would instead be transferred to my Discovery plan on 13 May.

14 May: I emailed (***) because nothing had appeared in my MSA.

15 May: Yusuf (call ***) claimed the R16 000 was EFT’d to my bank account on 13 May and would reflect by 16 May.

Response to my email from Nasen Govender: “I am happy to inform you that the MSA balance has been transferred to Discovery Health and should reflect in the next 72 hours.”

Seriously—which is it?

Was the money EFT’d to my bank account? OR

Was it transferred to Discovery?

When can I actually see it?

I’ve wasted seven months on this circus. Bankmed, give me a straight answer and pay out my R16 000 now—no more excuses.