Bankmed has appauling service

i have been trying to get a claim paid back to me since March 2015.<br> <br> There is a complete lack of correspondence from Bankmed and do not advise you of anything that they are or are not doing.<br> I have had to follow up and follow up, and now 9 months later, I still have not had payment for my claim.<br> I have had to do all of the work in terms of following up, changing ICD codes and finding out why payments weren't made, as there was a complete lack of communication from Bankmed.<br> <br> I was promised close to 2 weeks ago that this account would be paid in full. I am relying heavily on this money and am down to my last few cents, yet despite their promises, despite speaking to managers who promised me payment, I still have nothing.<br> <br> It is completely unacceptable that they feel that they can take their time and pay things when they feel like it. I need this money to support my family and I am now stuck in a very difficult situation. There is excuse after excuse and I was even told that my money was not paid due to them leaving early for a Christmas Party.<br> <br> It means nothing that I desperately need this money. We pay close to R7k a month for medical aid who have no common curtesy