Bankmed giving me grief

<p>They sent me an email in black and white stating that they would pay me out for my savings on the 9th of January, but it is now the 11th and I have nothing from them. I made commitments with that money which include paying my school fees and now I'm stuck. It's absolutely disgusting that this is how clients are treated after 9 years of being loyal. I have not even been contacted by a manager. Where is the management? Does Discovery know what they are involved with? </p>