Bankmed dragging the claim on

<p>I visited the urilogist on the 28 March 2017 and i paid cash as the doctor does not accept med aid.I submitted the receipt from the doctor to bankmed and after a week i heard nothing so i called in the consultant was really not helpful and did not even understand me i requested to be put through to a manager who then insisted i give her the treatment date to which i told her check on the receipt after some time she came back online and told me i must provide her with the date,i switched my laptop on and checked the date and furnished her with the date and she told me she was just checking if the date was when i was on cover...she wasted my time she then requested codes and claim statement and practice number i told her the last time i submitted a claim bankmed made a call to the doctor to get the required information,the manager was rude and stated it is my responsibility and she could not call the doctors rooms.I went to the doctors rooms and got the info as requested as sent it through on friday the 26/05/2017 .i called on monday the 29/05/2017 and they stated they have not recived my email even though i have a ref number.Very poor service!</p>