Bankmed Don't Care for Pensioners on Chronic Medication

My mother needed to move from her regular pharmacy during the pandemic to a smaller pharmacy for supply of her insulin for her diabetes.

Bankmed rejected the invoices as they claimed the pharmacy over supp**** as they gave her 2,5 months supply during lock down. When we contacted them, they then insisted we visit the pharmacy and insist they reissue invoices over a 3 month period which we did and resubmitted same. Again the claim remained unpaid as they decided the codes were incorrect and again rejected the claim telling us to once again have the invoices revised before resubmitting. This was duly done.

After endless calls and empty promises, they now claim my mom used too much insulin!!!! How??? Insulin is a controlled substance - too much of it will kill the person.

It's totally disgusting that her claim dates back to August 2020 and as a pensioner of 80, not only don't they bother calling back as promised, but expect her to run around from pharmacy to pharmacy to dot the i's and cross the t's to suit their "system requirements". It seems no-one is able to assist to get her claims paid. Utterly disgusted!