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Tracy F
1 reviews | Active since May 2013
08 Nov 2019, 17:59
Bankmed Doesnt Care for members
My mother has sleep apnea and she has been struggling for days with Bankmed to finalise payment of CPAP device. Everyday she spends hours on the phone to Bankmed, every day a new story. She was told it is approved and even received a letter to indicate this. I am shocked that a medical aid can leave a person to have poor quality of life due to lack of sleep.
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Replies (2)
Bankmed's replyOfficial
11 Nov 2019, 14:46Hi Tracy, we are really sorry to hear about your mothers service experience and can assure you that we care about all our members. We'll urgently investigate this matter and provide you with feedback as soon as possible.
Kind Regards,
Bankmed Service Team
Kind Regards,
Bankmed Service Team
Bankmed's reply11 Nov 2019, 14:46
Official
Hi Tracy, we are really sorry to hear about your mothers service experience and can assure you that we care about all our members. We'll urgently investigate this matter and provide you with feedback as soon as possible.
Kind Regards,
Bankmed Service Team
Kind Regards,
Bankmed Service Team
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Tracy F's updateReviewer Update
28 Nov 2019, 18:10Thank you Bankmed. The response after this complaint was awesome. Issue closed and solved. Thank you.
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Tracy F's update28 Nov 2019, 18:10
Reviewer Update
Thank you Bankmed. The response after this complaint was awesome. Issue closed and solved. Thank you.