KT
Karabo T
1 reviews | Active since Sept 2018
08 Jun 2022, 11:20
BANKMED DOESN'T CARE!!!
Please note, I need you guys to payout my MSA savings as I need to get medication. I paid my premiums on time till the last day. My request was approved but still no funds, I cannot wait a day lomger as this is a matter of life and death. Can It get the funds please
Helpful (0)
Replies (24)0
Replies (24)
Bankmed's replyOfficial
08 Jun 2022, 16:22Hi Karabo, we're so sorry to hear about your experience. We will investigate your concerns and reach out to you as soon as possible to assist. Regards.
Bankmed's reply08 Jun 2022, 16:22
Official
Hi Karabo, we're so sorry to hear about your experience. We will investigate your concerns and reach out to you as soon as possible to assist. Regards.
KT
Karabo T's updateReviewer Update
09 Jun 2022, 07:44Thank you for your response, may I please get the funds today so I can purchase insulin and other meds, with pending funds from you, I cannot be expected to go to a loan shark. You have the relevant records on file, this is a matter of life and death. Can the funds be paid out today.
KT
Karabo T's update09 Jun 2022, 07:44
Reviewer Update
Thank you for your response, may I please get the funds today so I can purchase insulin and other meds, with pending funds from you, I cannot be expected to go to a loan shark. You have the relevant records on file, this is a matter of life and death. Can the funds be paid out today.
Bankmed's replyOfficial
09 Jun 2022, 22:07Hi Karabo, our teams will reach out to you during business hours with an update on the matter. Regards.
Bankmed's reply09 Jun 2022, 22:07
Official
Hi Karabo, our teams will reach out to you during business hours with an update on the matter. Regards.
Bankmed's replyOfficial
10 Jun 2022, 12:38Hi Karabo, please refer to our Private reply for feedback on this matter. Regards.
Bankmed's reply10 Jun 2022, 12:38
Official
Hi Karabo, please refer to our Private reply for feedback on this matter. Regards.
KT
Karabo T's updateReviewer Update
10 Jun 2022, 14:42Thank you, will keep an eye out, not sure why it wasn't immediate though
KT
Karabo T's update10 Jun 2022, 14:42
Reviewer Update
Thank you, will keep an eye out, not sure why it wasn't immediate though
Bankmed's replyOfficial
13 Jun 2022, 08:10Hi Karabo, please note that all our payments apply the standard clearance times between banks. We assure you that you will be receiving your funds within the turnaround time communicated with you on this platform. You are welcome to reach out to us, should there be any delays. Regards.
Bankmed's reply13 Jun 2022, 08:10
Official
Hi Karabo, please note that all our payments apply the standard clearance times between banks. We assure you that you will be receiving your funds within the turnaround time communicated with you on this platform. You are welcome to reach out to us, should there be any delays. Regards.
KT
Karabo T's updateReviewer Update
13 Jun 2022, 08:19Please note, it is monday today and I still have not received the funds, can I have the funds please. The lady I just spoke to just told me I should wait for wednesday when I was promised the latest time would be Monday, yet there arent any funds in my account, the stipulated turnaround time has lapsed as I also asked FNB, they told me the funds should clear today yet I am still waiting. When I call in, Im given a different story. Can I have the funds asap
KT
Karabo T's update13 Jun 2022, 08:19
Reviewer Update
Please note, it is monday today and I still have not received the funds, can I have the funds please. The lady I just spoke to just told me I should wait for wednesday when I was promised the latest time would be Monday, yet there arent any funds in my account, the stipulated turnaround time has lapsed as I also asked FNB, they told me the funds should clear today yet I am still waiting. When I call in, Im given a different story. Can I have the funds asap
KT
Karabo T's updateReviewer Update
13 Jun 2022, 08:21As far as I understood, the funds were processed as a manual payment on thursday at 12.22, yet it is Monday and there is nothing in my account. Lady I spoke to says I should wait for Wednesday which I am not willing to do as I was promised these funds today by 2 different agents
KT
Karabo T's update13 Jun 2022, 08:21
Reviewer Update
As far as I understood, the funds were processed as a manual payment on thursday at 12.22, yet it is Monday and there is nothing in my account. Lady I spoke to says I should wait for Wednesday which I am not willing to do as I was promised these funds today by 2 different agents
KT
Karabo T's updateReviewer Update
13 Jun 2022, 08:21I followed all of your orders but theres a problem when I need to get the funds?
KT
Karabo T's update13 Jun 2022, 08:21
Reviewer Update
I followed all of your orders but theres a problem when I need to get the funds?
KT
Karabo T's updateReviewer Update
13 Jun 2022, 10:11I HAVE JUST BEEN ADVISED THAT I WOULD NEED TO WAIT UNTIL FRIDAY FOR THE MONEY, CAN I NOT BE TAKEN FOR A RIDE PLEASE. I WOULD LIKE THE MONEY TODAY AS PROMISED
KT
Karabo T's update13 Jun 2022, 10:11
Reviewer Update
I HAVE JUST BEEN ADVISED THAT I WOULD NEED TO WAIT UNTIL FRIDAY FOR THE MONEY, CAN I NOT BE TAKEN FOR A RIDE PLEASE. I WOULD LIKE THE MONEY TODAY AS PROMISED
Bankmed's replyOfficial
13 Jun 2022, 10:23Hi Karabo, please refer to our Private reply where have reiterated the turnaround time communicated during your previous interaction with us. This timeframe is yet to elapse.
Bankmed's reply13 Jun 2022, 10:23
Official
Hi Karabo, please refer to our Private reply where have reiterated the turnaround time communicated during your previous interaction with us. This timeframe is yet to elapse.
KT
Karabo T's updateReviewer Update
13 Jun 2022, 13:32Kindly go back to the recordings, I was called and told my funds would be in latest on Monday 13th June now I'm told to wait till friday, all of this makes it seem as if I'm being made a fool of because of your lack of communication. I would like to be presented with what was communicated to me, I am not willing to wait a day later
KT
Karabo T's update13 Jun 2022, 13:32
Reviewer Update
Kindly go back to the recordings, I was called and told my funds would be in latest on Monday 13th June now I'm told to wait till friday, all of this makes it seem as if I'm being made a fool of because of your lack of communication. I would like to be presented with what was communicated to me, I am not willing to wait a day later
KT
Karabo T's updateReviewer Update
13 Jun 2022, 13:33If the funds have been consolidated, I would like whats due to me to be paid today and not on wednesday, I'm done waiting
KT
Karabo T's update13 Jun 2022, 13:33
Reviewer Update
If the funds have been consolidated, I would like whats due to me to be paid today and not on wednesday, I'm done waiting
Bankmed's replyOfficial
13 Jun 2022, 13:51Hi Karabo, we sincerely apologize for the frustrations this has caused. Please note that we can only confirm the turnaround time we committed to you during our call, and provided in writing on this platform. We will review outbound calls made to you by any other service team but can only provide any further feedback once these have been retrieved and listened to.
Bankmed's reply13 Jun 2022, 13:51
Official
Hi Karabo, we sincerely apologize for the frustrations this has caused. Please note that we can only confirm the turnaround time we committed to you during our call, and provided in writing on this platform. We will review outbound calls made to you by any other service team but can only provide any further feedback once these have been retrieved and listened to.
KT
Karabo T's updateReviewer Update
13 Jun 2022, 14:43Yes please listen to the calls and act according to the information given, the lady who called me on Friday told me I would receive the money today, the gentleman I spoke to on thursday stated the same thing, he even said I may get the funds on friday or saturday but surely monday, this info was confirmed by someone from Finance. No one, in my last interactions, had said the money would be paid out on a wednesday because its a bulk payment. So kindly listen to the calls and payout be accordingly. I doubt making a single payment is hard, override what you need to, so i can get my refund.
KT
Karabo T's update13 Jun 2022, 14:43
Reviewer Update
Yes please listen to the calls and act according to the information given, the lady who called me on Friday told me I would receive the money today, the gentleman I spoke to on thursday stated the same thing, he even said I may get the funds on friday or saturday but surely monday, this info was confirmed by someone from Finance. No one, in my last interactions, had said the money would be paid out on a wednesday because its a bulk payment. So kindly listen to the calls and payout be accordingly. I doubt making a single payment is hard, override what you need to, so i can get my refund.
Bankmed's replyOfficial
13 Jun 2022, 15:19Thank you for your response, Karabo. Our teams will investigate this further, and revert with feedback thereafter. Regards
Bankmed's reply13 Jun 2022, 15:19
Official
Thank you for your response, Karabo. Our teams will investigate this further, and revert with feedback thereafter. Regards
KT
Karabo T's updateReviewer Update
14 Jun 2022, 07:20I would like to request that an individual immediate payment is made to me and we cut ties, because I'm being forced to accept that I have been misled. I will not wait for Friday to receive these funds, that I will not accept. I was told the refund will be paid on Monday, it wasn't. You can easily transfer the money to me and use the pay now option. Delete from bulk payments, because this is actually draining.
KT
Karabo T's update14 Jun 2022, 07:20
Reviewer Update
I would like to request that an individual immediate payment is made to me and we cut ties, because I'm being forced to accept that I have been misled. I will not wait for Friday to receive these funds, that I will not accept. I was told the refund will be paid on Monday, it wasn't. You can easily transfer the money to me and use the pay now option. Delete from bulk payments, because this is actually draining.
Bankmed's replyOfficial
14 Jun 2022, 10:37Hi Karabo, we can assure you that you need not wait till Friday for the receipt of your payment. We implore you to refer to the turnaround time which was communicated on this platform after our interaction on Friday ( during a call with a representative after receipt of your complaint on this platform ), and assure you that the payment will reflect within this period. Regards.
Bankmed's reply14 Jun 2022, 10:37
Official
Hi Karabo, we can assure you that you need not wait till Friday for the receipt of your payment. We implore you to refer to the turnaround time which was communicated on this platform after our interaction on Friday ( during a call with a representative after receipt of your complaint on this platform ), and assure you that the payment will reflect within this period. Regards.
KT
Karabo T's updateReviewer Update
14 Jun 2022, 11:13What happens if the funds dont reflect tomorrow because the lady I spoke to yesterday said Friday, why am I getting different information? This is really frustrating
KT
Karabo T's update14 Jun 2022, 11:13
Reviewer Update
What happens if the funds dont reflect tomorrow because the lady I spoke to yesterday said Friday, why am I getting different information? This is really frustrating
Bankmed's replyOfficial
14 Jun 2022, 14:58Hi Karabo, please refer to our Private Reply for an update on your payment. Regards.
Bankmed's reply14 Jun 2022, 14:58
Official
Hi Karabo, please refer to our Private Reply for an update on your payment. Regards.
KT
Karabo T's updateReviewer Update
15 Jun 2022, 07:11Hi, its the 3rd working day and there are no funds in my account
KT
Karabo T's update15 Jun 2022, 07:11
Reviewer Update
Hi, its the 3rd working day and there are no funds in my account
Bankmed's replyOfficial
15 Jun 2022, 10:59Hi Karabo, these funds will reflect during the course of the day. Regards.
Bankmed's reply15 Jun 2022, 10:59
Official
Hi Karabo, these funds will reflect during the course of the day. Regards.
KT
Karabo T's updateReviewer Update
15 Jun 2022, 15:43Almost 4pm and Im still waiting, and tomorrow is a holiday. Really unimpressed
KT
Karabo T's update15 Jun 2022, 15:43
Reviewer Update
Almost 4pm and Im still waiting, and tomorrow is a holiday. Really unimpressed
Bankmed's replyOfficial
17 Jun 2022, 13:58Hi Karabo, our Finance Team has indicated that based on the turn-around time communicated previously, the funds should have reflected in your account. Please advise if any further assistance is required in this regard?
Bankmed's reply17 Jun 2022, 13:58
Official
Hi Karabo, our Finance Team has indicated that based on the turn-around time communicated previously, the funds should have reflected in your account. Please advise if any further assistance is required in this regard?