bankmed does not value their customers!!!!

I have been waiting for feedback from bankmed regarding my complaint and it's really clear to me that bankmed does not value me as a client. Thos complaint is for the 8th of December exactly two months ago today . The last person I spoke to advised that I will get feedback on FRIDAY and it's been quite a long and exhausting wait. I've been sent from pillar to post and spoke to multiple people who continue to make a empy promise of getting back to me. I want ALL the call recordings sent to me from the inception of this complaint as netcare krugersdorp in now sending me a letter of DEMAND! I need to find a way to resolve this on my own since I've had no luck with ****** bankmed , i hope this request wont take another 2 months!I'm beyond frustrated with bankmed!