OM
Orateng M
1 reviews | Active since Oct 2016
09 May 2025, 14:14
BankMed Dodging To Pay Claim With Technicalities
We got pre-authorisation for my wife's delivery and we were not informed by BankMed that we need to only to use BankMed appointed paediatrician. Today we receive a huge bill of R5900, of which they only paid R1818.60. Only now when I call them am I informed what I was supposed to do then, mind you I have gotten pre-authorisation way long before delivery. How is that fair business practice? How are such details not mentioned even once on the pre-authorisation confirmation? Is BankMed trying to run away from footing the bill when it's time but they take premiums monthly without a problem? VERY DISAPPOINTED.
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Replies (3)
Bankmed's replyOfficial
09 May 2025, 17:04Hi Orateng , congratulations on the birth of your little one. We're sincerely happy for you.
Our team will look into this matter and get in touch with you.
Regards,
Our team will look into this matter and get in touch with you.
Regards,
Bankmed's reply09 May 2025, 17:04
Official
Hi Orateng , congratulations on the birth of your little one. We're sincerely happy for you.
Our team will look into this matter and get in touch with you.
Regards,
Our team will look into this matter and get in touch with you.
Regards,
OM
Orateng M's updateReviewer Update
14 May 2025, 12:23Nobody got in touch with me regarding this and nothing was done about this complaint.
OM
Orateng M's update14 May 2025, 12:23
Reviewer Update
Nobody got in touch with me regarding this and nothing was done about this complaint.
Bankmed's replyOfficial
14 May 2025, 16:45Dear Orateng, we sincerely apologise for the delay in addressing your complaint. This is certainly not the experience we strive to provide, and we regret that we haven't been in touch sooner.
We're looking into this matter right away, and will ensure that it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
We're looking into this matter right away, and will ensure that it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Bankmed's reply14 May 2025, 16:45
Official
Dear Orateng, we sincerely apologise for the delay in addressing your complaint. This is certainly not the experience we strive to provide, and we regret that we haven't been in touch sooner.
We're looking into this matter right away, and will ensure that it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
We're looking into this matter right away, and will ensure that it is resolved as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.