BANKMED dissapoints once again

I can write a whole book here and it will be a best seller because most of us has seen this movie before! Bankmed being administrated by Discovery is worse than a root canal with no pain ****ers!!! Bankmed has a road show each year where they communicate benefits etc to the members. Last year we attended the roadshow and listened to all the jargon meaning absolutely nothing. We met a gentlemen Sean Martin who listend to what i had to say and he even asked me to email him regarding the issue I raised. Guess what .... I did email him and guess again .... no response. I actually emailed him again and still no response. WHAT is the point in any way? Since Discovery has taken over the administration of BANKMED it has become a nightmare to resolve issues and then lets not talk about their ridiculous rules. You can only use a BANKMED accredited service provider otherwise they do not pay the full bill. My closest service provider is 47 km away which in city traffic means at least an hour each way. Now imagine driving once for a consultation, now again for the procedure and then again for a follow up which totals a minimum of 6 hours traveling time. Then again the same issue regarding a hospital, I live in Stellenbosch with no hospital on their approved list. So living in Stellenbosch means in the event of needing a procedure your local service provider is able to do you cannot use them ! 1. They are most probably not BANKMED approved but they are DISCOVERY approved 2. Using the local hospital costs you R4700 in penalties. But should you live in PAARL you are welcome to use the local Mediclinic. So living in Stellenbosch means you can drive to Somerset West to use BUSAMED a lovely hospital but the surgeon for instance working in that hospital is NOT bankmed approved.... so now the option is NETCARE in Kuilsrivier quite a drive and not a very safe road at night..... which means even in the case of an emergency you have to either pay the R4700 to be treated at your local hospital or take a drive while in agony.... When our daughter had a procedure a few weeks ago they *****ed the account up so badly that they recalculated the claim 3 times and it is still not correct! Because they struggle with the authorizing codes.... are they not able to do simple transactions , what will happen if i need open heart surgery? Heaven forbid..... My issue is 1. BANKMED communication score 0% 2. BANKMED attention to detail 0% 3. BANKMED logical rules 0% So sad that a medical aid who was always really great has become a nightmare to deal with.