Bankmed disappoints - when will it stop?

I submitted an application for chronic benefits on 4 Feb '16 and to date have not received feedback from Bankmed. <br> I made several calls to the call centre, spent hours on the phone, was transferred from person to person, was told to (and did) resubmit the application five times. <br> Most of the agents were polite, but I could not find anybody who could give me a\ yes\" or a \"no\" and nobody who could explain to me why it is such a mission or how to fix it. Many of them said they don't work for Bankmed and that the problem is not with their department. <br> Also received no e-mail response or anything on the website.<br> On 24 Feb I sent an e-mail to Bankmed enquiries and received an auto-reply that a relationship manager will contact me. I am still waiting. <br> All in all a most frustrating and disappointing experience. Currently gathering strength for the next round of enquiries....<br> <br> "