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Patrick M
1 reviews | Active since Oct 2015
04 Feb 2021, 17:26
BANKMED Debit Refund Horror!!!
I've had terrible experience and absolute lack of feedback from BankMed with my recent double debit order.
I called several times and initially I thought Olwethu Mnyamana will assists but that's never gone anywhere! Another lady by the name of "Natasia Fick", optimistic that she will resolve the issue as promised on the 29th January 2021. I'm yet to receive my refund nor feedback.
If I had a chance, I'd definitely switch to another Medical aid. Horrible customer service. BANKMED, you have my bank details, please refund my money ASAP.
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Replies (2)
Bankmed's replyOfficial
05 Feb 2021, 09:01Hi Patrick, please accept our sincerest apologies for the service you have experienced. We are urgently reviewing your query and we will revert with feedback at the soonest. Regards.
Bankmed's reply05 Feb 2021, 09:01
Official
Hi Patrick, please accept our sincerest apologies for the service you have experienced. We are urgently reviewing your query and we will revert with feedback at the soonest. Regards.
Bankmed's replyOfficial
05 Feb 2021, 10:56Hi Patrick, our Credit Control Team have sent you an email regarding your query confirming that you do not have a credit balance with Bankmed. We are truly sorry for inconvenience and frustration caused by this matter and should you require further assistance or clarity, please feel free to let us know.
Bankmed's reply05 Feb 2021, 10:56
Official
Hi Patrick, our Credit Control Team have sent you an email regarding your query confirming that you do not have a credit balance with Bankmed. We are truly sorry for inconvenience and frustration caused by this matter and should you require further assistance or clarity, please feel free to let us know.