BANKMED COMPLAINT

I am writing to express my extreme disappointment with the service I have received from Bankmed. As the main member of my medical aid, I have been attempting to purchase the Mirena device since September 17, 2024. Unfortunately, my efforts have been met with repeated rejections and a lack of resolution.

On my initial attempt, the pharmacy informed me that the device was not authorized. I contacted Bankmed, and the agent I spoke with assured me that no authorization was required. However, when I returned to the pharmacy on September 20, I encountered the same issue. I called Bankmed again and spoke with Agent Yusuf, who informed me that the company has been experiencing an error with the Mirena device for over a year.

The proposed solutions were to either keep the order open on the system for a few hours or to have the pharmacy invoice me and then submit the invoice to Bankmed. The pharmacy opted for the latter, as it was not feasible to keep the order open for an extended period. Despite following these instructions, I have yet to receive any feedback from Bankmed.

I have sent follow-up emails (reference number ***) and made additional phone calls, but my issue remains unresolved. As a result, I missed my scheduled appointment with my gynecologist, which I had secured for the entire month. Furthermore, I was prescribed medication to address the issue prior to installing the device, which I had to pay for out of pocket. If this issue is eventually resolved, I am concerned that I may be required to purchase the same medication again, incurring additional expenses.

I am appalled that Bankmed has allowed this error to persist for an entire year without taking corrective action. As a customer, I expect a higher level of service and attention to detail. If possible, I would cancel my membership and seek a more reliable medical aid provider. I intend to escalate this matter to my employer, as I believe that Bankmed is failing to meet its obligations to its customers.

I would appreciate it if you could investigate this matter urgently and provide a resolution to this ongoing issue.