Bankmed claims

I'm very frustrated with bankmed and the service that I'm getting just because I'm not working for standard bank any more doesn't mean i must be treated like **** when i phoned around March ,April i was told that my funds will be transferred on 16th July reflecting on my account,a couple of days ago the statement has changed now the tell me about eft that will be done on the sixteen n it will take two to three working days when i phone on the sixteen Monday,come Wednesday i phone to check on how far is the process now i was told only the 18th Wednesday my claim has been put through to eft department and its gonna take 72 hours from Wednesday that means another three ****en days that i have to wait so when it come to service your stuff lack being pro active,honest even if i work for another company i wouldn't recommend bankmed as a medical aid option from Monday 16th till today its five business working day and I'm sure you gonna ignore this email and carry on with your useless life but don't worry ill keep on forwarding to social media and people to let them know how incompitent bankmed is on service.