Bankmed Claim

Bankmed is trying to **** my son

My son was Diagnosed with cerebral palsy and he has breathing issues and a breathing vent was installed on his neck and his Dr wrote a motivational letter to bankmed to purchase a suction machine for him, while waiting for bankmed to approve , i purchased the machine in HiTech Therapy CC and later tried claiming back from bankmed and the claim was declined because the invoice didnt have a napi code or some claim code so i just left it like that. two weeks back the suction machine burnt and i contacted sleepnest to supply me with a new machine and contacted the Dr to write another letter to motivate and now bankmed is telling me they wont pay for the machine because they purchased one last year and it had a two year warranty, and according to my knowledge they declined paying for the machine now they claim they did pay for the machine.

i have all email threads that shows that Bankmed didnt pay for the machine and in the mean time my son is struggling.

Please see email below for Ref

Thank you for your recent contact with Bankmed Medical Scheme. Request for Replacement of Suction Machine We have received your email below requesting funding for a new suction machine for Bandile. The request has been reviewed by the Bankmed Medical Review Team. As per our records, the first suction machine was supp**** in January 2017 and was provided by Mediotronics with a two year warranty.