TO
Thornton O
1 reviews | Active since Oct 2019
16 May 2025, 10:14
Bankmed cares more about admin then patients
Bankmed will not assist or cover you for HIV PREP, unless you load it as chronic. I was unable to renew subscription for prep, because form are not in and processed. So my health took a back seat as far as bankmed is concerned. They would rather place me at risk for admin purposes then ensure their members are covered. It's so extremely unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Bankmed's replyOfficial
19 May 2025, 10:03Dear Thornton, please be assured that we have this with us, and will be in touch with you as soon as possible. You remain our priority. Many thanks.
Bankmed's reply19 May 2025, 10:03
Official
Dear Thornton, please be assured that we have this with us, and will be in touch with you as soon as possible. You remain our priority. Many thanks.
Bankmed's replyOfficial
23 May 2025, 11:13We appreciate your patience, and willingness to work with us into resolving this matter for you.
As discussed, everything has been finalised, email correspondence was shared with you as well.
Remember, we remain here to help in alignment with set requirements (being received) and ensuring fair funding in line with chosen health plan guidelines.
Forever yours in great health.
As discussed, everything has been finalised, email correspondence was shared with you as well.
Remember, we remain here to help in alignment with set requirements (being received) and ensuring fair funding in line with chosen health plan guidelines.
Forever yours in great health.
Bankmed's reply23 May 2025, 11:13
Official
We appreciate your patience, and willingness to work with us into resolving this matter for you.
As discussed, everything has been finalised, email correspondence was shared with you as well.
Remember, we remain here to help in alignment with set requirements (being received) and ensuring fair funding in line with chosen health plan guidelines.
Forever yours in great health.
As discussed, everything has been finalised, email correspondence was shared with you as well.
Remember, we remain here to help in alignment with set requirements (being received) and ensuring fair funding in line with chosen health plan guidelines.
Forever yours in great health.
TO
Thornton O's updateReviewer Update
26 May 2025, 12:44Absolutely ridiculous, I have gone to chemist 5 times, where authorisation declines. Bankmed contacted me confirming everything is in order. They now tell me the authorisation needs to be recaptured because of Dischem. But have gone 5! Times. Bankmed is super negligent here. They also have placed me at risk as prep is a precaution measure if one is ever exposed to a life threatening disease. The non shelant attitude with zero urgency from staff is not on. I do feel this should be reported to health board, because this admin process places people at risk. Absolutely ridiculous. I still don't have meds or authorisation and am told it's my issue to resolve with Dischem once bankmed recaptures. Which by the way is another so called 48 hours. It's not exceptable.
TO
Thornton O's update26 May 2025, 12:44
Reviewer Update
Absolutely ridiculous, I have gone to chemist 5 times, where authorisation declines. Bankmed contacted me confirming everything is in order. They now tell me the authorisation needs to be recaptured because of Dischem. But have gone 5! Times. Bankmed is super negligent here. They also have placed me at risk as prep is a precaution measure if one is ever exposed to a life threatening disease. The non shelant attitude with zero urgency from staff is not on. I do feel this should be reported to health board, because this admin process places people at risk. Absolutely ridiculous. I still don't have meds or authorisation and am told it's my issue to resolve with Dischem once bankmed recaptures. Which by the way is another so called 48 hours. It's not exceptable.
TO
Thornton O's updateReviewer Update
26 May 2025, 12:47People should also know to report such matters to you can then lodge a complaint with the Council for Medical Schemes (CMS). Alternatively, you can contact the Health Ombud or the Medical Aid Ombudsman.
TO
Thornton O's update26 May 2025, 12:47
Reviewer Update
People should also know to report such matters to you can then lodge a complaint with the Council for Medical Schemes (CMS). Alternatively, you can contact the Health Ombud or the Medical Aid Ombudsman.