Bankmed can only get "forced" clients - no one in their right mind would join out of free will

Bankmed's customer service is pathetic at best. After struggling for months and relogging claims over and over we figured out my wife's old Discovery membership was on the invoices submitted from the doctor. No communication or anything of why it is declined. After numerous phone calls I eventually got the doctors rooms to re-invoice and resubmit the claim I get a response code for a decline of the claim that states it was not submitted within the time frame. How ridiculous is that the customer must suffer because there processes are in shambles.