BANKMED BILLING ISSUES WITH MEDICROSS

Below shows the complaint I logged in January 2021. I was told this would be sorted out, however medicross is still sending me an outstanding balance of R249 +-. See below complaint.

Good day

I went to my primary doctor today and they refuse to see me unless I paid for the consultation fee. When I phoned on the 26th November 2020 I wanted to change doctors because of the issue I was having with medicross and bankmed. Bankmed informed me that I could keep dr Koen as my selected doctor and now medicross is telling me something else. I want my claim to be reimbursed to my account. my next step is to logged another action line complaint with hello peter. See below the payment made to dr koen for my appointment in September which medicross claims they never received.

Bankmed must sort this out with medicross once and for all. The reference number of the call made was ***.