Bankmed and Dischem mess becomes customer mess

Reference Number: ***<br> <br> I went to Dischem for a health assessment. This took ages and the nurse explained that it was because Bankmed and Dischem hadn't integrated their systems properly. She could not select the relevant codes because the system would not let her carry on with the test when she did. <br> My options were either to come back another day (although this problem apparently has been occurring for months and Dischem are fully booked for the next few months) or to pay myself and claim back from Bankmed.<br> Now that I've submitted the claim Bankmed have come back and said that they will not pay because the\ Nappi codes\" were not submitted.<br> Are Bankmed really expecting customers to do extra work because they can't get systems to work? <br> <br> Regards<br> Genevieve<br> "