AS
Anel S

1 reviews | Active since Aug 2013

17 May 2018, 15:03

Bankmed and Pathcare in cahoots to ***** from members

<p>After checking his claim statement today, my husband noted that his MSA was just about depleted. Querying with Bankmed it came to light that they paid R6616 out of his MSA to 'Dietrich Bruce E Street and Partners'. Only problem with this is that the treatment date of 5/2/2018 he was nowhere NEAR Pathcare, neither has he ever had any tests done that was 'Out of Hospital.' Bankmed suggestion to resolution... HE should get a refund from Pathcare???? He did not pay this, or authorise this? How can Bankmed just shrug their shoulders and walk away after they are now Clearly aware that something went wrong?? How can Pathcare just submit a claim - with treatment date where nothing was done and get paid? Who then is the culprit *****ing here? I don't know which of the 2 are the worst!!!</p>

0
Replies (2)
Bankmed
Bankmed's reply17 May 2018, 16:45
Official

Dear LadyA

This is concerning to hear, kindly allow us the opportunity to investigate this matter further and revert with feedback.

Regards

Bankmed Servicing Team

Bankmed
Bankmed's reply01 Jun 2018, 12:24
Official

Hi LadyA

Thank you for your patience while we investigate you query.

We've confirmed that the claim for the 05 February 2018 has been reprocessed to fund from the correct benefit.

Regards

Bankmed Servicing Team