Bankmed - absolutely pathetic

I have been a member of Bankmed since 2008. I do not have a choice, my employer (FNB) is forcing me to belong to Bankmed. Bankmed has changed administrators to Discovery as of 1 January 2016. I have changed my plan to Basic, end of November 2015.<br> <br> I have not received any communication from Bankmed, only an SMS telling me that my membership number has changed. In the first week of January I phoned them to check when I will receive my new membership card, since my plan and membership number changed, I need a new card. I was told that my card was posted to me in December 2015, I checked the postal address and it was incorrect. I asked the consultant to correct the address and she confirmed that she changed the address and posted me a new welcome pack.<br> <br> I still have not received anything, now it is already February. So I phoned them again, spoke to Margaret this time, who told me that my new card was sent in November, nothing was sent after my plan change in December, and my address is still incorrect. She offered to send me my membership certificate, and changed the address and re-ordered a new card. This will take about 4 weeks to reach me so I have no medical aid until March.