sM
siviwe M

1 reviews | Active since Nov 2024

06 Dec 2024, 10:53

Bankmed

I visited a dentist who did a procedure that involved cutting my teeth to fit a crown. the dentist did their normal process of first getting authorization from the medical aid before they proceed, so the quote came back to say they will pay the full amount. Doc went ahead with procedure, now i had to wait five day and go back to fit my teeth doctor says he cant because medical aid rejected the claim. I am stressed the pain im enduring due to teeth sensitivity is unspeakable, brushing my teeth every morning and night is hell on earth. Bank med wont pay, dentist wont fit my teeth because they wont pay bankmed blames DRC, DRC says its not them then thers discovery involved also its so confusing and frustrating for me as the patient its so embarassing walking around with the teeth i currently have, no one wants to take the blame.

0
Replies (3)
Bankmed
Bankmed's reply06 Dec 2024, 11:41
Official
Hi Siviwe.

Thank you for reaching out and for bringing this situation to our attention. We will look into this as a priority and provide feedback as soon as possible.
Bankmed
Bankmed's reply09 Dec 2024, 10:55
Official
Dear Siviwe,

Thank you for your patience while we have been investigating this matter. Please be advised that the issue has already been escalated to our Health Partners team, who are in direct communication with the practice. 

It appears there may be a discrepancy regarding the dental funding confirmation provided by the practice's online team.
We kindly ask that you await further feedback from our team. In the meantime, you may also wish to follow up directly with the practice for additional clarification.

Best regards. 
sM
siviwe M's update09 Dec 2024, 16:06
Reviewer Update
The Practice has made it clear they are not fitting without payment which is something i dont understand also but ill await your feedback