Bank Med is the worst Medical Aid ever

This is the ridiculousness of this company never ever seen suck pathetic service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm still waiting for the response . ---------- Forwarded message --------- From: Meera Moonilal ********** Date: Mon, 21 Jan 2019, 15:59 Subject: RE: Your Hello Peter Post - Bankmed To: Cheyne Hobs ********** Dear Ms Hobs I hope you are well. I have sent a further follow up to our Functional Team regarding the list, and will send you an update as soon as I have received feedback from the them. Kind regards, Meera. From: Cheyne Hobs ********** Sent: Monday 21 January 2019 1:28 PM To: Meera Moonilal ********** Subject: Re: Your Hello Peter Post - Bankmed Good day I am still waiting for the list This is just ridiculous how is the list not available yet you guys know exactly which medicine is covered and which are not when its need and claims are nit paied for. I need that list no later then today please. On Fri, 18 Jan 2019, 10:38 Meera Moonilal ********** wrote: Dear Ms Hobs Please accept my sincere apologies for the delay. I have followed up with the team regarding the 2019 Prescribed Acute Medicine list as this list is not currently available. Our Functional Team have advised that they will send me an update regarding this later today and I will let you know as soon as they have. Kind regards Meera. From: Cheyne Hobs ********** Sent: Friday 18 January 2019 9:02 AM To: Meera Moonilal ********** Subject: Re: Your Hello Peter Post - Bankmed Hi Im still waiting for tge list its been more the 24hours. On Wed, 16 Jan 2019, 14:03 Cheyne Hobs ********** wrote: Hi Thank you. Regards On Wed, 16 Jan 2019, 13:59 Meera Moonilal ********** wrote: Dear Ms Hobs I will request for a list on your behalf and will send this through to you as soon as possible. Kind regards, Meera. From: Cheyne Hobs ********** Sent: Wednesday 16 January 2019 10:06 AM To: Meera Moonilal ********** Subject: Re: Your Hello Peter Post - Bankmed Good day I would prefer to be assisted via email this email please as i work in a call center. My memebership number is : ********** 10 Cheyne Kimberlry Hobs I would like a list of sll the medication that bankmed covers on the basic plan so i can provide it to the DR when I go as they always giving scripts for meds that are not covered on basic please. On Wed, 16 Jan 2019, 09:54 Meera Moonilal ********** wrote: Dear Ms Hobs I hope you are doing well. I am writing to you regarding your Hello Peter post below: Please note that I have tried to contact you on the number provided (ending in 26450) however I was not able to get through to you. I would like to assist and discuss your concerns regarding cover for medication on your chosen plan. Please could I ask that you provide me with a convenient time or alternate number where I may call back. Alternatively, if you would prefer, I would be able to assist via email correspondence as well. You are welcome to send me your membership details as well and I will assist. Regards Meera Moonilal Executive Relationship Manager Bankmed Service Team http://www.bankmed.co.za