BAD TO WORSE!!!!

Bankmed is more pathetic since Discovery took over on 1/01/2016. Ive been on chronic medication before Discovery took over, on the day im supposed to recived my monthly medication i received an sms staing that they have changed dispesary service provider to deliver medication and was provided with a contact number- note i am out of medication by that time. I then send a script as requested to Scriptwise which is the new service provider and i receive my medication eventually, then i get a suprise , my claim is rejected codes which God knows what is means, i send an email inquiry why my medication was rejected and i received an automated response on 26/01/2016 Ref *** acknowledging my query. Its two weeks later and still no feedback , so does this mean my chronic benefit is cancelled? i called the call centre no body knows what is happening , case mangers dont have names or direct number. Please sort this out because you are playing around with life as i depend on this medication. if you cannot accomadate me advice me so i can find another medical aid.