Bad Sevice

<p>Good day my name is Rosemary Moabelo and I am complaining about my then medical aid, on the 04/07/2016 i sent and email requesting my medical aid tax certificates and i provided my names, surname and id number, to enquiries@bankmed @ 12:28 noon and i got a response from bankmed on the 06/07/2016 requesting my then membership number as they are unable to obtain my details with id number which i find very unusual,and i called their office on the 12/07/16 ( ********** 616)wanted to understand what could be the problem, spoke to Khaya who promised to me that he will forward the request again on my behalf and confirm that i will get a response in 24 hours. i had no response and i called back again on the 18/07/16 spoke to Sinazo who said there is no much she can do i just have to wait for response and advised me to resend my request which i did, still no response. i called again on the 21/07/16 spoke to Dineo who promised to forward the response to her manage and that she and her manager will call me back and she promised to personally call me to check if i was assisted with my request, till this day nobody said anything and i did not receive my certificate and im scared that SARS will penalise me if i dont submit/ for late submission.i was registered on bankmend from 01/01/2010 till 28/02/2015 my member number was ********** 07. my worry is that where else can i get my tax certificates if they dont assist me and how many people are they doing this to, according to me this is not fair to us and im at my zero tolerance level with such bad service. all im asking is my tax certificates so that i can be able to submit to SARS PLEASE!!!</p>