Bad service since under new Admin of Discovery

Since Discovery took over the Administration of Bankmed I have had the following problems:<br> Cannot get Chronic dosage increased -- Pharmacy and myself <br> Cannot access claims <br> Do not receive notification of claims -- Savings account already over a R1000 down and no info provided despite being loaded as a daily advice via email<br> Have sent emails to Bankmed all i receive is a reference number and no feedback or contact at all ref number *** and ***.<br> <br> It is pathetic that this is happening Why was the change to Discovery made if they cannot handle the basics.<br> <br>