Bad service since Discovery health take over

USELESS....since Bankmed's administration was moved to Discovery my claims are not paid in full. There is no consistent service, you can't even call it service!!!!! Every time I phoned the call center you get a different process to follow and after 6weeks my claims are still NOT PAID??<br> <br> I've requested authorization for my little girl to get a small operation which were declined without any investigation!! They don't even make an attempt to call you to discuss your request or complaint, instead you get time on time a standard template as a reply......PATHETIC!!!<br>