AR
Anne R

1 reviews | Active since Nov 2016

28 Mar 2017, 12:18

Bad Service - ***

<p>I would like to express my disappointment in the way my claim is being handled. I find the service appalling. On 10/03/2017 – I emailed a claim for R10000.00 to the claims area. I have been corresponding with the claims area since. Please check the history on record as well as recordings.</p> <p> On 13/03/2017 – I spoke to Swazi and she advised that I would receive payment on 14/03/2017 (Bankmed was paying out R9666.00). I did not receive payment. I spoke to Reveshen, team leader, payment was promised on 22/03. Xolile promised payment on 27/03. today i am told that payment will be release on wednesday for payment on Friday. All empty promises.. Please check your recordings. Xolile was keeping me in the loop - but with wrong feedback, Disappointed, Anne Rabichand, ********** 855</p>

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Replies (1)
Bankmed
Bankmed's reply29 Mar 2017, 14:02
Official

Dear Miss Rabichand

Thank you for allowing us to look into your concerns.

We have confirmed that the payment for the claim in question has been released, we are addressing the concerns you raised regarding how the matter was handled and we can assure you that this has been dealt with at the highest level of escalation.

Regards

Bankmed Servicing Team