Bad Service - issues with claims being paid

i have been a member of bankmed for the past 22 years. since the administration takeover by Discovery things are not at all what it should be. A communication was sent out to all members advising of the administration change however we were ensured that there would be no other changes. i have had numerous issues since 1 January 2016 with accounts not being paid in full. I have never experienced any such issues and all necessary accounts have always been settled. Everyone you speak to gives you different information. i have son that is insulin intolerant and when he had diarrhea and glucose tests were done I am now advised that is not covered and if i should wish for the medical aid to pay the doctor should write a motivation. Unfortunately for me to be happy with the medical aid I would really have to be impressed with their service going forward.