Bad service from staff that doesn't know their blueprints

<p>I was admitted on the 5th June to give birth to my son. I was advised by Uwe during my pre admission authorization call that my son's circumcision would be covered by the admission authorization provided the child is circumcised before being discharged. When the doctor called on the day of the procedure, bankmed requested a motivation letter from her. I called bankmed and was on the line with Rose for 35 minutes explaining what I was advised on, and having her call the authorization dept while I was on hold to confirm this (ref no ********** 685). Yesterday I received a call from the doctor that the claim has not been paid out due to the child not being registered yet. I have sent the registration forms through. Please assist urgently by settling the doctor's bill. </p> <p> </p> <p>I also requested for for my surname to be amended in December, which was done. My surname was changed back to ****en in January. I resent my id documents as per bankmed request, but nothing has been done. I am also waiting for my savings from last year to be paid out as I have moved to Traditional this year. Called in twice already, and am still waiting for the funds which were supposed to be in May as per call centre agent spoken to.</p>