Bad Service

I have order a medical aid card last year in June and they advised I will get it in 8 weeks, they cancelled the old one as there were amendments on the medical aid. I did not get the card for 2 months, I called in September and they said they will escalate and will get it in 7 days and I didn’t, I called them in November and they said they they can see the escalation they apologised and they said in 7 days I will get it. I didn’t receive the card, call them in January they said the same , I am still waiting for the card.