Bad service experienced from staff to panel SP

On the 2nd December 2021 my daughter visited Bankmed panel dentist since we are somehow forced to use their panel SP but to my surprise I was then left with a shortfall, I called bankmend and Chad who was the consultant helping me to resolve this matte, he took the query before management and all was sorted that all claims recieved from Dr Rheeders for my daughter and myself were going to get settled accordingly without a shortfall but this morning I once again recieved an invoice from the dentist again stating I owe them and I called Bankmed again spoke to Rishad who transferred me to some lady within the dentist department and the lady was not interested in resolving my query and dropped my call which excuse will be network as usual...bankmed please speak to Chad who assured me that no shortfall since they loaded all claims to be paid.

Bankmed is forever making it difficult to use as they never want to pay for claims even when process is followed.

My question is why would I be left with a shortfall if I followed your entire process? Is it my fault that the doctor decided to overcharge me even after you guys agreed on the rates to be charged on bankmed clients?

Momentum is still the best so far and bankmed is just expensive for nothing cause I really don't see peace of mind but I am paying a premium with 3 dependents which you can imagine the premium monthly

I am willing to take this matter before Ombudsand happy to copy Teddy Mosomothane on the email for the team to start realizing that this matter is an issue for me and must be resolved soonest.

Perhaps it is also about time to leave you and go to Momentum to enjoy cover cause with bankmed you visit the doctor and have to call Bankmed to now discuss shortfalls which I didn't ask for this...the dentist is your panel member and you have an agreement with him to charge us as per scheme rate so why am I now being penalized cause clearly the doctors are not in agreement with what you paying them and it's time to review your charges if that's the case