Bad service again

Good Day

Here I go again with Bankmed bad service, I put a claim on the 20/02/2019 nothing was does. I called on the 22/02/2019 to follow-up and the lady I spoke to said she will put the claim through as it was never logged, I call again today to follow-up about the claim nothing was done again, what kind of service is this really. I am sick and tired of Bankmed because every month I pay without default. I need to call every time to follow-up on claims I made.

They always say that they we log it again call me back but nothing happens.

The claim is for R600.00 that I went to see my gynae Dr Moller on the 18/02/2019.

I am disgusted, when they decide to call me can they give me answers what is going on with this claim and when the money will be paid to my account. I don't want to hear stories of turnaround time of 10days, can we respect each other's time and money. I cant always call bankmed for follow-ups wile I've sent the information to the correct email. Please make sure you listen to the call done on the 22/02/2019, and hear what was discussed with the consultant. Membership no: ********** 10

Regards Eudy