Bad Service

My dad died on the 31st of October 2025 (I send all the documantation needed), Bankmed went and put his date of death as the 25th of October 2025. I sent the documentation again stating it was the 31st of October 2025. A guy emailed me stating if my dad died the 25th of October, who was using his medical aid then.(I need that he's manager to phone me and tell me were did he get the 25th of October 2025)I send all documantion through. I'm receiving all the bills and accounts from the 25th of October until the 31st of October. I'm sending emails each day requesting that someone need to phone me please or send me an email regarding this matter. If I request that i need to speak to a supervisor or manager,no one is available. My dad was a member of Banmed since 1969 and this is the way Bankmed want to treat its members that pass away.