Bad Service

So disappointed in Bankmed. I recently had an injury and the doctors treated me and ordered for me moonboot and crutches to support my healing. Bankmed refuses to pay for the devices and the reasons given is that because I didn't undergo surgery so they will not fund it. I have funds in my medical savings account and accumulated savings from previous years,I don't understand why can't they pay from my medical savings account. I am so disappointed in them to a point that if it was possible I would change to another medical aid. Their customer service is non existent and they do not care that you sick or in pain while they routinely send you from pillar to post. Dealing with bankmed is like dealing with an *********** government department such as home affairs department. Pathetic service.