Bad Service

I sent a request to Bankmed on the 8th of December 2015 to have my dependents removed from the end of December 2015 as they will be moving over to my spouses' medical aid. I called in on the 17th of December 2015 and I was advised that my request was received and will be actioned that day, by one of your call centre agents. I received an email while I was on leave on the 8th of January 2016 advising me that my dependents will only be removed at the end of Jan 2016. I have changed my plan and my spouse is battling to get the kids on his medical aid as they are still on Bankmed. I want them to be removed as at the end of December 2015. I want to be refunded on the extra amount I am being charged on my premium. Today I spoke to Natalie Davids in your call centre who could not really assist me. Told me she was new but will refer this matter to her teamleader Matthew (she doesn't know his surname, as she's new\ . Matthew has not called me back yet. CAN SOMEONE PLEASE COME BACK TO ME ASAP. "