Bad service!

Waited unbelievably long for call to be answered!<br> <br> I asked for a simple form to be emailed to me and after holding on for an hour was told that it cannot be done as there is a problem with the system and I must download the said form online. I re register online only to find none of my data has been loaded. It shows I have no medication registered on chronic etc etc (Each time I have to call back and HOLD)<br> Got a doctors appointment this week and urgently need the form and nobody can help me!<br> Nobody could tell me how long this problem is going to take to sort out. <br> <br> I still havnt received my new membership card as promised either. <br> <br> This transition is a nightmare. <br> I want my old medical aid back!