bad service

I have never been so disappointed, mad , taken for a fool as bankmed has done for the past month till now, my daughters is registered for diabetic type 1, first bankmed was reusing to pay for her medication telling me its not on the list fine I had to go see a specialist and pay cash for consultation fine medical was changed to what bankmed covered and now I trying to get her insulin pin but I'm told no bankmed only cover Apidra cartridges and Optisulin cartridge 3ml not a pen. I have no idea what to do with this cartridges as its been 7 years using pens. when I called them I am told I must go to a doctor have him teach me how to use this. I am writing this complaint with tears on my eyes for the inconsideration this medical aid has for client. My daughter is now 4 days without medication. I am in so much pain.