KS
Kgaugelo S
1 reviews | Active since Sept 2013
20 Aug 2024, 12:11
Bad service
I am disappointed with bankmed,I gave birth last year and everything was preapproved before however I got sick and had to stay and work xtra day at the hospital and they are refusing to pay the outstanding amount without a reason. My hospital pay is unlimited and fully covered but they are refusing to pay .
Helpful (0)
Replies (6)0
Replies (6)
Bankmed's replyOfficial
20 Aug 2024, 12:30Hi Kgaugelo, congratulations on the birth of your baby, and thanks for reaching out to us.
We'll look into your claims and revert with feedback. Regards.
We'll look into your claims and revert with feedback. Regards.
Bankmed's reply20 Aug 2024, 12:30
Official
Hi Kgaugelo, congratulations on the birth of your baby, and thanks for reaching out to us.
We'll look into your claims and revert with feedback. Regards.
We'll look into your claims and revert with feedback. Regards.
KS
Kgaugelo S's updateReviewer Update
21 Aug 2024, 09:05Revert back by when ?
KS
Kgaugelo S's update21 Aug 2024, 09:05
Reviewer Update
Revert back by when ?
Bankmed's replyOfficial
21 Aug 2024, 09:59Dear Kgaugelo, we can assure you that we're handling this case with high level urgency and are planning to have it resolved as soon as possible.
We humbly ask for continued grace. Many thanks.
We humbly ask for continued grace. Many thanks.
Bankmed's reply21 Aug 2024, 09:59
Official
Dear Kgaugelo, we can assure you that we're handling this case with high level urgency and are planning to have it resolved as soon as possible.
We humbly ask for continued grace. Many thanks.
We humbly ask for continued grace. Many thanks.
KS
Kgaugelo S's updateReviewer Update
23 Aug 2024, 16:10Hi Bank med , I do not think you are treating this matter with urgency, I mean we are 4 days in and I haven’t heard anything from you . My next step is reporting you to ombudsman because clearly I can’t get assisted by you and there’s no way I am going to call because that requires me to spend more money than I already have with you guys on a call .
KS
Kgaugelo S's update23 Aug 2024, 16:10
Reviewer Update
Hi Bank med , I do not think you are treating this matter with urgency, I mean we are 4 days in and I haven’t heard anything from you . My next step is reporting you to ombudsman because clearly I can’t get assisted by you and there’s no way I am going to call because that requires me to spend more money than I already have with you guys on a call .
Bankmed's replyOfficial
28 Aug 2024, 10:03Hi Kgaugelo. Kindly note that we will be in touch with you. We can assure you that we are looking into the matter, and we will revert with feedback.
Bankmed's reply28 Aug 2024, 10:03
Official
Hi Kgaugelo. Kindly note that we will be in touch with you. We can assure you that we are looking into the matter, and we will revert with feedback.
KS
Kgaugelo S's updateReviewer Update
20 Sept 2024, 12:13Hi ,
Can you please confirm what exactly you’ve resolved , one of your agent said they were resolving the matter however the matter is still not resolved .
Please give me details of what you did exactly.
You have not communicated with me post that .
Can you please confirm what exactly you’ve resolved , one of your agent said they were resolving the matter however the matter is still not resolved .
Please give me details of what you did exactly.
You have not communicated with me post that .
KS
Kgaugelo S's update20 Sept 2024, 12:13
Reviewer Update
Hi ,
Can you please confirm what exactly you’ve resolved , one of your agent said they were resolving the matter however the matter is still not resolved .
Please give me details of what you did exactly.
You have not communicated with me post that .
Can you please confirm what exactly you’ve resolved , one of your agent said they were resolving the matter however the matter is still not resolved .
Please give me details of what you did exactly.
You have not communicated with me post that .