Bad service

I have been trying to add a new born on my medical aid and I am getting no where cos the form on Bankmed website is 2021, same as the one in the bankmed back. completed the form and was told that they cannot accept it cos it's last year, explained that that is the only form I could use and they still not willing that the mistake is on them not me, called several times to only speak to a guy called Adriaan from new business, how was of no help to me, he just wanted to boost his two cent incorrect knowledge and refused to listen to me... which frustrated me more and the fact that he put me on hold for more 6 minutes when I asked to speak to his manager.

I have explained that I cannot go to internet café cos of the flue and that I have a new born... Bankmed is useless and wish we were not forced to join it