BAD SERVICE

I was advised that my savings for last year were transferred to an old account that I used when joining the scheme in 2008 on which now it belongs to someone else , to my understanding you were supposed to transfer to my current account as per my payslip as you get your money from every month. Now I have been advised that the funds were transferred there and they can never reimburse if they owner used them, on which it might have happened that it’s not the first time you transferred to that account as I have changed the plan before. What I don’t understand is why the person who transferred the funds to that account never called me to rectify the account, because clearly when you capture account details it would show the account holder on which it differs from my details, where is the TCF? I spoke to Mihlali without any remorse she advised that she will check but she is not promising anything and I was suppose to change on the system on which when I need anything I would call in and no one ever advised me to change my banking details and rectify whether what they have is still the same.She just said we get your money from payslip we don't check..

WOW Bankmed!