bad service

<p>I really don't understand why I have to pay my medical aid if every time I have a problem it has to be solved through a complain I have not had an joy with bankmed in a very long time ,I took my child to the doctor about 2 weeks ago and the claim of 300.70 was rejected because they say I did not choose the gp as the primary doctor, I tried calling the contact centre to find out what is the meaning of of this as this is not the first time she has visited this doctor, no one could give an answer and they hang up on me, from what I know I can visit any doctor listed under bankmed correct me if I'm wrong </p>