1 reviews | Active since Nov 2015
Bad Service
Good day,<br> <br> I have cancelled my membership with Bank-med on the 02/02/2016 and yet they are still debiting my account via my employer. i called them several times for my refund and no one is coming back to me. Last week i received an sms stating that they need to refund me and i must complete the forms and send them back to them for the refund. i completed the forms on the 15/04/2016. Ref for this matter is ***) and today when i followed up regarding this matter, Sibo is telling me that no one has looked at the matter because i haven't sent all the documentation required. no has sent me an email to inform me about the other documents i was to send to them. <br> <br> please help me with this matter.<br> <br> Regards<br> Eunice Mapula Thema
Thanks for sharing your concerns with us
We've confirmed that you have been contacted and your query resolved. The additional amounts that were taken for the premiums that you were not a member of Bankmed has been refunded to you from the employer. We have also ensured that the employer received the updated information that you are no longer a member of the Bankmed Scheme and no further deductions should be taken.
Please accept our sincerest apologies for any inconvenience this may have caused.
Regards
Annelize
Bankmed Servicing
Thanks for sharing your concerns with us
We've confirmed that you have been contacted and your query resolved. The additional amounts that were taken for the premiums that you were not a member of Bankmed has been refunded to you from the employer. We have also ensured that the employer received the updated information that you are no longer a member of the Bankmed Scheme and no further deductions should be taken.
Please accept our sincerest apologies for any inconvenience this may have caused.
Regards
Annelize
Bankmed Servicing